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Elevate Your Brand

By creating direct interaction between decision-makers and customers

Industry statistics  

81% of companies now expect to compete mostly on the basis of CX. —Gartner, 2017

1/3 of customers will leave a brand after one bad experience; 92% after three. —PWC 

41% of companies track basic data about customer interactions in order to improve them. —Forrester, 2016

86% of customers are willing to pay more for a great experience. —Oracle, 2011

Only 28% review CX metrics internally. —Forrester, 2016

Just 14% measure CX’s ROI. —Lumoa, 2018

Barely 4% of unhappy customers will complain to the company (54% will complain to at least five other people.) —Esteban Kolsky

It's time to understand more about your consumer behavior patterns

Don't be the info nut that everybody thought you were

3 steps to customer satisfaction

Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action.


Capture instant feedback

Learn your customers’ emotions at the
exact moment and experience point


Share insight

Learn in conjunction with your employees what works and what doesn’t


Take action

Empower your employees to use the insights and guarantee best practices

Trusted by the Greatest


Hear It from Our Customers

“MyCaptain, as an edtech startup, has one of the largest networks of Campus Ambassadors in the country. We found that the NPS calculator for the Campus Ambassador survey was extremely helpful for us. It helped us understand our advocates and detractors in a structured way where we could focus on improving our productivity.”

Atul, Resource Manager, MyCaptain

What We Solve

Insights & Analytics

Customer insights are interpretations of quantitative and qualitative data gathered from customer feedback

Customer Experience

Delivering a great customer experience is hugely important for any business.

Lack of digitalization

By using this data, you will learn how, when, and why your customers do business with you and from it,

Lack of Repeat business

It costs five times more to acquire a new customer than it takes to keep a current one.

Trusted by the Partners


Try Us Out

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