Our AI platform makes your clients happy.

By decoding consumer behavior patterns from multiple channels into actionable insights
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Industry statistics  

81% of companies now expect to compete mostly on the basis of CX. —Gartner, 2017

1/3 of customers will leave a brand after one bad experience; 92% after three. —PWC 

41% of companies track basic data about customer interactions in order to improve them. —Forrester, 2016

86% of customers are willing to pay more for a great experience. —Oracle, 2011

Only 28% review CX metrics internally. —Forrester, 2016

Just 14% measure CX’s ROI. —Lumoa, 2018

Barely 4% of unhappy customers will complain to the company (54% will complain to at least five other people.) —Esteban Kolsky

It's time to understand more about your consumer behavior patterns

Don't be the info nut that everybody thought you were

3 steps to customer satisfaction

Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action.

1

Capture instant feedback

Learn your customers’ emotions at the
exact moment and experience point

2

Share insight

Learn in conjunction with your employees what works and what doesn’t

3

Take action

Empower your employees to use the insights and guarantee best practices

How we help you deliver

Trusted by the Greatest

Hear It from Our Customers

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“MyCaptain, as an edtech startup, has one of the largest networks of Campus Ambassadors in the country. We found that the NPS calculator for the Campus Ambassador survey was extremely helpful for us. It helped us understand our advocates and detractors in a structured way where we could focus on improving our productivity.”

Atul, Resource Manager, MyCaptain

Not just your regular survey tool

Gain real-world insights—fast

Lightweight and easy technical implementation so you can collect feedback from the get-go, without compromising on quality.

Work smarter than you think

Get business insights in seconds to keep up with the ever-evolving expectations of your customers.

Take strategic customer service decisions

Our platform is built to give you those insights to create value, and to close the gap between customer needs and business goals.

Identify CX pain points in seconds

Accurate AI analysis so you can take action with confidence.

Trusted by the Partners

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Next-gen deliverables for customer-loving business

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We provide your Customer Experience needs for your team in one place.

Try Us Out

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