The Ultimate Guide to Employee Net Promoter Score and How it Impacts Employee Engagement

Updated: May 28



Introduction: What is the Net Promoter Score Survey


The Net Promoter Score survey is a simple and effective way to measure customer loyalty within an organization. The survey asks respondents to answer the question on a scale of 0-10, "How likely are you to recommend our company or product/service?"


The Net Promoter Score is calculated as follows:


NPS = % promoters - %detractors

NPS = 100*%promoters/(%promoters+%detractors)

NPS = %promoters*(1-%detractors)


What are the Benefits of Utilizing NPS Surveys in Business?


NPS surveys are a great way to get feedback from your employees and customers.

NPS surveys help businesses understand the level of customer satisfaction, which in turn helps them improve their services and products.


They also help businesses identify their strengths as well as areas where they need to improve. NPS surveys provide a quick and easy way for businesses to find out what their customers want, what they are doing well, and where there is room for improvement.


How Do You Set Up an NPS Survey in Your Company?


NPS stands for Net Promoter Score, which is a way to measure customer loyalty. It is based on the question: "How likely are you to recommend our company/product/service to a friend or colleague?"


This question is asked of customers, and those that answer with a 9 or 10 are categorized as "promoters" and those who answer with a 7 or 8 are categorized as "passives." Those who answer with 6 or below are labeled as "detractors."


The survey setup process can be done at https://www.happyagility.com/


How to Analyze NPS Scores with Different KPIs?


NPS is an acronym for Net Promoter Score. It is a measure of customer loyalty, calculated by asking customers the question "How likely are you to recommend our company/product/service to a friend or colleague?"


There are 3 different KPIs for NPS scores:


- Satisfaction: the degree to which customers are satisfied with your product or service.

- Loyalty: the willingness of your customers to continue purchasing from you in the future.

- Advocacy: how likely are your customers will refer others to buy from you.

The best way to analyze NPS scores with different KPIs is by using a dashboard of https://www.happyagility.com/

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